Privacy Policy

This Privacy Policy explains how This Is Our Story Australia (“we”, “us”, “our”) collects, uses, discloses, stores, and protects information when you visit https://www.thisisourstory.com.au/ (“Website”).

This Website publishes editorial and informational content related to shipping containers to Africa, container freight, international shipping, African ports, customs documentation, Incoterms, freight planning, and related logistics topics.

By using this Website, you agree to the practices described in this Privacy Policy.

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1) Information We Collect

We may collect the following types of information:

A. Personal Information (voluntarily provided)

You may provide personal information when you:

• contact us through a contact form

• send us an email

• subscribe to updates/newsletters (if enabled)

• submit an enquiry or feedback

• request editorial clarification or collaboration

This may include:

• name

• email address

• company/business name

• phone number (if submitted)

• message content

• any freight/logistics details you choose to include (e.g., route, cargo type, destination country, port names)

B. Non-Personal / Technical Information (automatically collected)

When you browse the Website, we may collect technical and usage information such as:

• IP address

• browser type and version

• device type

• operating system

• referral source

• pages visited

• session duration

• click behavior

• date/time of access

• approximate geolocation (city/country level)

• cookies and analytics identifiers

This information helps us understand how users engage with content such as:

• shipping container guides

• port and transit-time articles

• customs and compliance content

• freight cost and logistics planning resources

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2) How We Use Your Information

We may use collected information to:

• operate, maintain, and improve the Website

• respond to enquiries and communications

• provide editorial support or follow-up responses

• improve user experience, navigation, and content relevance

• understand audience interest in topics such as container shipping, ocean freight, African trade routes, customs clearance, and freight risk management

• monitor Website performance, security, and technical issues

• detect spam, abuse, fraudulent activity, or unauthorized access

• comply with applicable legal obligations

We do not sell personal information to third parties.

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3) Cookies and Tracking Technologies

The Website may use:

• cookies

• server logs

• analytics tools

• performance and security scripts

• embedded media tracking (where applicable)

Cookies may be used to:

• remember user preferences

• analyze traffic and page performance

• improve content delivery and site usability

• measure engagement with editorial pages and resource guides

You can usually manage cookies through your browser settings (e.g., Chrome, Edge, Safari, Firefox). Disabling cookies may affect Website functionality.

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4) Analytics and Performance Tools

We may use analytics and webmaster tools (for example, website traffic analytics, search performance reporting, and page performance monitoring) to understand how users discover and interact with our content.

These tools may collect aggregated or pseudonymous data regarding:

• traffic sources

• page views

• search queries

• dwell time

• device/browser usage

• geographic trends

This helps us improve content quality across topics such as:

• shipping containers to Africa

• FCL vs LCL

• African ports

• Incoterms

• freight costs and transit planning

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5) Contact Forms, Email Communication, and User Submissions

If you contact us, we may retain your communication records for:

• responding to your request

• customer service and editorial support

• internal record keeping

• preventing duplicate responses or spam

• improving future responses to similar logistics and shipping questions

Please do not send sensitive personal information (e.g., passport details, financial account data, or confidential commercial documents) through public forms unless specifically requested through secure channels.

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6) Third-Party Services and External Links

This Website may contain links to:

• external websites

• shipping resources

• port authorities

• customs agencies

• logistics references

• industry publications

• social media platforms

We are not responsible for the privacy practices, security, or content of third-party websites. You should review their privacy policies before providing personal information.

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7) Data Storage and Security

We take reasonable administrative and technical steps to protect information from:

• unauthorized access

• misuse

• loss

• alteration

• disclosure

However, no website, email transmission, or internet-based system can be guaranteed to be 100% secure. Users submit information at their own risk.

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8) Data Retention

We retain personal information only for as long as reasonably necessary to:

• fulfill the purpose for which it was collected

• respond to enquiries

• maintain records

• comply with legal, accounting, or security obligations

Non-personal aggregated analytics data may be retained longer for trend analysis and content planning.

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9) International Users

Although this Website is operated in Australia, visitors may access it from other countries, including regions involved in international trade and freight movements. By using the Website, you understand that your information may be processed in jurisdictions where our hosting, analytics, or service providers operate.

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10) Children’s Privacy

This Website is intended for a general audience interested in shipping, freight, logistics, and trade information. It is not directed to children under 13 (or the minimum age required by applicable law). We do not knowingly collect personal information from children.

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11) Your Rights and Choices

Depending on your location and applicable law, you may have rights to:

• request access to personal information we hold about you

• request correction of inaccurate information

• request deletion of personal information (subject to legal obligations)

• object to certain processing

• withdraw consent (where processing is based on consent)

To make a privacy request, please contact us using the contact details on the Website.

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12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to the Website

• new features or services

• analytics or security updates

• legal or regulatory requirements

• editorial operations and content expansion

The updated version will be posted on this page with a revised effective date.

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13) Contact Us

If you have questions about this Privacy Policy, data handling, or your information, please contact us via the contact details provided on: https://www.thisisourstory.com.au/contact/